Refund & Cancellation Policy

Digital Access

Suvadi subscriptions provide access to digital educational content and features. Access may begin immediately after successful payment. Users should review the plan price, duration and included benefits before completing a purchase.

App Store Purchases

If a subscription or purchase is completed through Google Play or another app store, billing, cancellation and refund handling may be governed by that platform's applicable rules. Where the store controls the transaction, the refund request may need to be made directly through the store account used for purchase.

Direct-Payment Requests

For payments made directly to Suvadi, refund requests must be sent to suvadi.support@msitpark.org with the registered email/mobile identifier, transaction reference, purchase date and reason. We may request reasonable information needed to verify the transaction.

When a Refund May Be Considered

Subject to applicable law and the purchase channel, we may review cases involving duplicate charges, a confirmed payment where the purchased access was not provided, or a verified technical/payment failure that cannot reasonably be corrected.

Change of Mind and Used Digital Content

Except where applicable law or the relevant app store requires otherwise, a refund may not be available solely because a user changes their mind after digital access has been activated or substantial paid content/features have been used. Each eligible request may be reviewed based on the transaction circumstances.

Cancellation of Renewal

Where recurring subscriptions are offered, cancelling renewal prevents future billing but ordinarily does not terminate access already paid for before the end of the current subscription period, unless the applicable purchase channel provides otherwise.

Failed or Duplicate Payments

Some failed transactions are automatically reversed by the bank or payment provider. Processing times are controlled partly by those institutions. For duplicate charges, contact us with transaction details so the payment can be verified.

Consumer Rights

This policy does not remove or reduce any mandatory rights available to consumers under applicable law.

Effective date: 30 September 2026